Skip to content
BlueMarlin
Start free

WhatsApp for Hotels. The front desk, in every guest’s pocket.

Vera, the AI, answers your guests in house day and night — the wifi, breakfast, tonight’s menu, the area — and passes every request to the right person on your team.

Try it as a guest Start free

Live demo

Try it: write to Hotel Brisa Alta.

You’re staying in room 214. Write in any language; on the right, what the hotel sees.

Hotel Brisa Alta

online

Today

This business uses a secure service from Meta to manage this chat.

What the business sees

Hotel Brisa Alta · BlueMarlin workspace

Live

Calendar

Tomorrow

  • 10:00 Padel court · 1 hour Room 112 · Nilsson Confirmed
  • 17:00 Mallorcan massage · 60 minutes Room 305 · Laurent Confirmed

Monday 26 October

  • 20:30 Table at Sa Terrassa Room 108 · Bennett Confirmed

Tuesday 27 October

  • 07:00 Airport transfer Room 215 · de Vries Awaiting reply

Client card

Name
Request
Interested in
Check-out

The agent fills this in as you chat. Nobody types it.

What the agent did

Bookings, reminders and campaigns show up here as they happen.

What Vera and the front desk do, day and night.

A day at Brisa Alta. The phone at the front desk rang twice.

  1. 8:52 a.m. Thursday

    Sophie asks for a late check-out. Vera asks Pau, and Pau confirms it in the same chat.

  2. 10:03 a.m. Thursday

    The air conditioning in 302 makes a noise. Tomeu is on his way in seventeen minutes.

  3. 11:00 a.m. Thursday

    Paella night goes out to the 96 guests in house. 31 tables booked by lunchtime.

  4. 1:02 p.m. Thursday

    Giulia asks how the padel court works. At 18:00 it’s hers.

  5. 7:40 p.m. Thursday

    Lars asks what to do with two kids tomorrow. The tram, the beach, and padel at 17:00.

Your guests

Every guest answered, in their language, at any hour.

WhatsApp

The wifi, breakfast, the pool. Answered in a minute.

  • Vera, the AI, answers from the hotel’s own guide: the wifi password, breakfast and pool hours, the gym, the spa, check-out.
  • Pau hasn’t written the wifi password on a card since. The front desk gets the questions only a person can answer.
Hotel Brisa Alta’s WhatsApp: guests’ chats, and Emma Schneider in room 214 asking for the wifi and breakfast hours at 10:41 p.m.; Vera answers and asks housekeeping for two more pillows.
Guests only

The wifi password, only for guests in house.

  • Joana told Vera who is who: guests in house, guests arriving, everyone else. Your property system marks the stay; Vera reads it.
  • Ben asked for the wifi from the café next door. Vera told him it’s for guests — and offered him a room for May.
Vera’s audiences, evaluated top-down: Guests in house (Stay is In house), Arriving guests (Stay is Arriving), and Everyone else.

Hotel Brisa Alta

business account

Today
Their booking

“When is my check-out?” Vera knows their booking.

  • Sophie asked when she had to leave room 305, and whether she could stay longer.
  • Vera, the AI, read her own booking — Friday at 11:00 — offered a late check-out for €30 and asked Pau, who confirmed it in the same chat.
Hotel Brisa Alta’s guests, the In house view: guest, room, check-in, check-out, board, guests, language and their requests.

Hotel Brisa Alta

business account

Today
Recommendations

“What can we do tomorrow?” Your recommendations, not the internet’s.

  • Vera, the AI, answers from the hotel’s own list: the tram to Sóller, the calm beach five minutes away, the boat to Sa Calobra.
  • Joana updates the list once a season, and every guest gets the same good advice.

Hotel Brisa Alta

business account

Today
Padel and spa

“How does the padel court work?” Answered, and booked.

  • Giulia asked how the padel court works at lunchtime.
  • Vera, the AI, told her it’s free for guests and where the rackets are, offered the free times and booked 18:00. It’s in the calendar with her room.
The padel court and the spa for the week of 19 October: padel in blue, massages in violet, each with the guest’s name and room.

Hotel Brisa Alta

business account

Today

Every guest and every request. In one place.

Who arrives this week, and what they need ready.

Pau starts the morning with Arriving: dates, room, the time they said they’d come and what they asked for.

Hotel Brisa Alta’s guests, the Arriving view: guest, room, check-in, check-out, arrival time, requests and where they booked.

Every guest has a card.

Vera, the AI, fills what each guest tells it: when they arrive and what they asked for.

Emma Schneider’s card: In house, room 214, check-in and check-out, bed and breakfast, two guests, German, booked direct, two extra pillows.

Your front desk

Every request to the right person, and every room full.

Requests

Two more pillows at 10:43 p.m. Housekeeping already knows.

  • Vera, the AI, turns every “could you bring…” into a request with the room: housekeeping, maintenance, the restaurant or reception.
  • Pau sees them all in one list, who has each one and what is still open.
Hotel Brisa Alta’s requests: a table for two, a cot, the air conditioning in 302, beach towels, a late check-out, pillows, an iron, two airport transfers and a safe, each with its room, guest, type, status and who has it.

Hotel Brisa Alta

business account

Today
Arrivals

Before they arrive, you know when and what they need.

  • Vera, the AI, wrote to Daniel two days before his stay to ask when he would arrive and what he needed ready.
  • Daniel said around 18:00, with a transfer from the airport. Both are on his card, and the transfer is with Pau.
Daniel Weber’s chat: the message before his stay, his answer — around 18:00, a transfer from the airport — and his card with Arriving, room 210, the dates, the arrival time and the request.
Restaurant

Tonight’s paella night, to the guests in house.

  • Joana sent tonight’s paella night to the 96 guests in house at 11:00, and to nobody who had left.
  • Vera, the AI, booked the 31 who tapped Book a table, each at the time they asked.
Results of “Paella night · tonight”: 96 sent, 88 read, 40 replied; Book a table 31, Not tonight 9.

Hotel Brisa Alta

business account

Today

And the little things. Nobody asks for them in a demo. Every guest notices them.

  • Every guest’s language

    German, French, Swedish or Spanish: answered in theirs; the desk writes in its own.

  • Voice notes, written out

    A guest’s voice note arrives with its words under it.

  • This week’s menus

    Change the menu once; Vera answers with the new one from that moment.

  • Nothing private, ever

    Vera never says who is in which room or how long anyone stays.

  • Night shift covered

    At 3 a.m. Vera answers; anything urgent goes to the night porter.

  • A person when it matters

    A complaint or a refund goes straight to the front desk, with the chat.

  • After the stay

    A thank-you message, and an offer to come back in spring, to the guests who left.

  • Keep the front-desk phone

    The hotel’s number keeps working on the reception phone, alongside BlueMarlin.

  • One number for every hotel

    A group with several hotels can share one number; each guest gets their own hotel’s answers.

€49 a month for five people. €99 for ten. Not per room.

  • Keep your WhatsApp Business app Your number keeps working on the front-desk phone, and BlueMarlin syncs alongside it.
  • Start free, no card Try everything on our test number before you connect yours.
  • Meta’s prices, 0% markup Replies within 24 hours: 1,000 a month free per number, then €0.0166. A campaign message in Spain: €0.0585.

WhatsApp prices by country

Start free See pricing

Questions hotels ask

Tonight a guest will ask for the wifi. Let Vera answer it.

Start free on our test number, or ask us to set it up with your own guide, menus and team.

Start free