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WhatsApp for Clinics. Every appointment confirmed.

Lumi, the AI, answers patients day and night and books them in. The day before, they confirm, move or cancel with one tap — and nobody at the desk picks up the phone.

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Live demo

Try it: write to Clínica Lumen.

You’re a patient. Write in any language; on the right, what the clinic sees.

Clínica Lumen

online

Today

This business uses a secure service from Meta to manage this chat.

What the business sees

Clínica Lumen · BlueMarlin workspace

Live

Calendar

Tomorrow

  • 09:30 Check-up and cleaning Elena Castillo Confirmed
  • 16:00 Anti-wrinkle treatment, one area Kerstin Wolf Confirmed

Monday 26 October

  • 11:00 Invisalign first consultation Claire Laurent Awaiting reply

Tuesday 27 October

  • 12:30 In-clinic whitening Sophie Turner Confirmed

Client card

Name
Interested in
Practitioner
Insurance
Best times

The agent fills this in as you chat. Nobody types it.

What the agent did

Bookings, reminders and campaigns show up here as they happen.

What Lumi and the clinic do, day and night.

A week at Clínica Lumen. Nobody played phone tag.

  1. 7:05 p.m. Tuesday

    Nadia saw the Invisalign ad. Lumi asks her three questions and books her free consultation.

  2. 6:52 p.m. Wednesday

    Kerstin asks about a small bruise. Dr. Ríos answers in the same chat, and it stays on her card.

  3. 8:40 a.m. Thursday

    Sophie asks about Sanitas and parking, and books her cleaning for Saturday.

  4. 9:08 a.m. Thursday

    James has chipped a tooth. Lumi passes him to Pablo: he is seen at 10:30.

  5. 11:12 a.m. Thursday

    Charlotte taps Change time on her reminder and picks Saturday. Nobody had to call.

Appointments

Every appointment kept, or moved in time.

Reminders

Confirm, move or cancel. With one tap.

  • Lumi, the AI, sent Charlotte her reminder the day before, with Confirm, Cancel and Change time.
  • Charlotte tapped Change time and picked Saturday at 10:30. The calendar moved itself; nobody called.
Clínica Lumen’s appointments for the week of 19 October, one colour per practitioner; the unconfirmed ones dashed, and Charlotte Evans on Saturday at 10:30.

Clínica Lumen

business account

Today
Recall

Six months later, the check-up books itself.

  • Pablo sent the 6-month check-up to the 450 patients whose last visit was over six months ago.
  • Lumi, the AI, answered the replies and booked whoever tapped Book now, in the free times of Inés’s calendar.
Results of “6-month check-up”: 450 sent, 443 delivered, 318 read, 41 replied; Book now 22, Next month 8, Stop 2.

Clínica Lumen

business account

Today

Your patients. In one place.

Every patient, their treatments and their next check-up.

Pablo sees every patient there: status, treatments, practitioner, last visit and when the next check-up is due.

Clínica Lumen’s patients: WhatsApp number, name, status, treatments, practitioner, last visit, next check-up, insurance and language.

Every patient has a card.

Charlotte got hers when she first wrote: whitening, Dr. Ríos, private, found the clinic on Instagram.

Charlotte Evans’ card: patient, interested in whitening, treatments check-up and whitening, practitioner Carmen Ríos, last visit and next check-up, private, English, source Instagram.

Patients

Every patient answered, and everything on their card.

WhatsApp

The usual questions. Answered in a minute.

  • Lumi, the AI, answers from the clinic’s own information: insurers, parking, Saturday hours, prices.
  • Sophie asked about Sanitas and parking at 8:40 a.m., and left with her cleaning booked for Saturday.
Clínica Lumen’s WhatsApp: patients’ chats, and Sophie Turner asking about Sanitas, parking and Saturday hours; Lumi answers and books her cleaning.
New patients

Every new patient, classified before you open the chat.

  • Lumi, the AI, asked Nadia what she wanted, for whom, by when and how she would pay, and filled her card: Invisalign, Instagram, private.
  • Pablo opens New leads in the morning: who wants what, where they came from, who is already booked.
Clínica Lumen’s patients, the New leads view: name, WhatsApp, what they are interested in, where they came from, insurance, New lead or Booked, and a line about their plans.

Clínica Lumen

business account

Today
One chat

One chat per patient. Everything stays on their card.

  • Pablo saw Kerstin’s question about a bruise after her treatment, and mentioned Dr. Ríos in the chat.
  • Carmen answered from the same chat. Her appointments, her tasks and every message stay on Kerstin’s card.
Kerstin Wolf’s chat: her question about a small bruise, Pablo’s note to Dr. Carmen Ríos and the doctor’s answer, beside Kerstin’s card with her treatment, practitioner, appointment and task.
Invoices

The invoice his insurer wants. In the same chat.

  • Mark asked for the itemised invoice for his implant: DKV needs it.
  • Pablo sent the PDF in the same chat thirteen minutes later, where Mark will find it again.

Clínica Lumen

business account

Today

Your clinic

Every patient told, and every practitioner helped.

Alerts

Closed for the storm. Moving next month. Every patient knows.

  • Pablo told all 612 patients the clinic was closed for the red weather warning. 571 had read it that evening.
  • Carmen announced the new address two weeks ahead, with free parking for patients.
Clínica Lumen’s campaigns: Closed tomorrow · red weather warning, sent to 612 patients and read by 571, beside the new address and the 6-month check-up.

Clínica Lumen

business account

Today
Your assistant

Between two patients, the doctor asks on WhatsApp.

  • Carmen asked who she had that afternoon, from her own phone.
  • Lumi, the AI, answered with her two appointments, said which one wasn’t confirmed yet, and offered to remind him.

BlueMarlin

your assistant

Today

And the little things. Nobody asks for them in a demo. Everybody misses them after.

  • Two reminders

    The day before and two hours before, each with Confirm, Cancel and Change time.

  • The address and a pin

    The confirmation carries the clinic’s address and its pin on the map.

  • Each practitioner’s calendar

    On their own phone’s calendar, always up to date.

  • Every patient’s language

    Patients are answered in theirs; the desk writes in Spanish.

  • Voice notes, written out

    A patient’s voice note arrives with its words under it.

  • Offers to the right patients

    Whitening before summer, only to those who asked about it.

  • The new-patient form

    One link in the chat, and the answers fill their card.

  • The doctor’s own number

    A practitioner can bring their own WhatsApp: only they see those chats.

  • Keep the clinic phone

    The clinic’s number keeps working on the front-desk phone, alongside BlueMarlin.

€49 a month for five people. €99 for ten. Not per practitioner.

  • Keep your WhatsApp Business app Your number keeps working on the front-desk phone, and BlueMarlin syncs alongside it.
  • Start free, no card Try everything on our test number before you connect yours.
  • Meta’s prices, 0% markup Replies within 24 hours: 1,000 a month free per number, then €0.0166. A campaign message in Spain: €0.0585.

WhatsApp prices by country

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Questions clinics ask

Tonight a patient will write. Have them booked and confirmed.

Start free on our test number, or ask us to set it up with your own treatments and your team.

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